US Cookie Policy
Last Updated: April 25, 2025
1. Introduction
This Cookie Policy explains how Ergonnex AI Platform ("we", "us", or "our") uses cookies and similar technologies to recognize you when you visit our platform. It explains what these technologies are and why we use them, as well as your rights to control our use of them. This policy is specifically designed to comply with United States federal and state laws, including the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable US regulations regarding online tracking and data collection.
2. What Are Cookies?
Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and provide information to the owners of the site. Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device when you go offline, while session cookies are deleted as soon as you close your web browser.
Cookies set by the website owner (in this case, Ergonnex) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g., advertising, interactive content, and analytics). The parties that set these third-party cookies can recognize your computer both when it visits the website in question and also when it visits certain other websites.
3. Types of Cookies We Use
Essential Cookies
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. These cookies do not store any personally identifiable information. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work.
Performance/Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
Functional Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages. They may be used to remember user preferences, language choices, region selection, and to help with form completion. If you do not allow these cookies then some or all of these services may not function properly.
Targeting/Advertising Cookies
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant advertisements on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
4. Your Consent and Cookie Management
Under US law, particularly in states like California, Virginia, Colorado, Connecticut, and Utah, you have the right to opt-out of certain types of cookies and tracking technologies, especially those used for targeted advertising or sale/sharing of personal information.
When you first visit our site, you will be presented with a cookie banner that allows you to accept or decline non-essential cookies. You can change your preferences at any time by clicking on the "Cookie Settings" option in the footer of our website.
You can also set or amend your web browser controls to accept or refuse cookies. As the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information.
5. Browser Controls for "Do Not Track"
Some web browsers incorporate a "Do Not Track" (DNT) feature that signals to websites that you visit that you do not want to have your online activity tracked. Given that there is not yet a common understanding of how to interpret the DNT signal, our websites currently do not respond to browser DNT signals. However, you can use the range of other tools we provide to control data collection and use, including the ability to opt out of receiving personalized ads as described below.
6. Opt-Out of Targeted Advertising
In accordance with US privacy laws including the CCPA/CPRA, we provide multiple ways to opt out of targeted advertising:
- Use our Cookie Settings in the website footer
- Look for the "Your Privacy Choices" or "Do Not Sell or Share My Personal Information" link in our footer
- Use the Global Privacy Control (GPC) signal if your browser supports it
In addition, you can opt out of some third-party cookies directly via the advertising networks. For more information about how to opt out of targeted advertising, visit:
- https://www.networkadvertising.org/choices/
- https://www.aboutads.info/choices/
- https://www.youronlinechoices.com
7. First-Party Cookies We Use
Below is a detailed list of the first-party cookies we use on our platform:
| Cookie Name | Purpose | Category | Duration |
|---|---|---|---|
| sessionID | Used to maintain your active session | Essential | Session |
| auth_token | Used to authenticate logged-in users | Essential | 30 days |
| preferences | Stores your preferences and settings | Functional | 1 year |
| cookieconsent | Stores your cookie consent preferences | Essential | 1 year |
| analytics_id | Used to analyze usage patterns (anonymized) | Analytics | 2 years |
8. Third-Party Cookies
In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the platform, deliver advertisements, and improve our services:
| Provider | Purpose | Category | Privacy Policy |
|---|---|---|---|
| Google Analytics | Track and analyze website usage | Analytics | Link |
| Intercom | Customer messaging and support | Functional | Link |
| Stripe | Payment processing | Essential | Link |
| Facebook Pixel | Marketing and retargeting | Advertising | Link |
| HubSpot | Marketing automation | Advertising/Functional | Link |
9. Other Tracking Technologies
In addition to cookies, we may use other similar technologies to track your activity on our platform:
- Web Beacons/Pixels: Small graphic images (also known as "pixel tags" or "clear GIFs") that may be included on our sites and services that typically work in conjunction with cookies to identify our users and user behavior.
- Local Storage: We may use local storage technologies, such as HTML5 LocalStorage and IndexedDB, to store content and preferences. These technologies are similar to the cookies discussed above, but can store larger amounts of data.
- Embedded Scripts: These are programming code designed to collect information about your interactions with the website, such as the links you click. The code is temporarily downloaded onto your device from our web server or a third-party service provider.
10. Cookie Use in Mobile Applications
If you access our platform through a mobile application, similar tracking technologies may be used, such as device identifiers, mobile advertising identifiers (like Apple's IDFA or Google's Advertising ID), and other app-tracking technologies. The choices you have to control these technologies may differ from those for web cookies and may be provided through the platform or device settings on your mobile device.
11. California Privacy Rights and Cookie Technology
Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have specific rights regarding cookies and similar technologies:
- Right to know what personal information is collected through cookies
- Right to opt-out of the sale or sharing of personal information collected through cookies and similar technologies
- Right to limit the use of sensitive personal information
To exercise these rights, look for the "Do Not Sell or Share My Personal Information" link in our website footer or adjust your preferences in our Cookie Settings.
12. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, regulation, or our business practices. Any changes will become effective when we post the revised Cookie Policy on our platform. We encourage you to periodically review this page for the latest information on our cookie practices. The date at the top of this Cookie Policy indicates when it was last updated.
13. Contact Us
If you have any questions about our use of cookies or other technologies, please contact us at:
Email: privacy@ergonnex.ai